Privacy policy

Privacy Policy for UK E-commerce Website

Last Updated: 05/05/2024

Welcome to Abode & Co ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase from www.abodeandco.uk (the "Site"). We are committed to safeguarding the privacy of our website visitors and customers.

1. Information We Collect

  • Personal Data: When you visit the Site, we may collect personal information such as your name, address, email address, phone number, payment information, and any other information you provide when you make a purchase, create an account, or contact us.

  • Usage Data: We may collect information about your use of the Site, such as your IP address, browser type, operating system, device information, pages viewed, time spent on the Site, and other usage statistics.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your interactions with the Site. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payment processing and delivery.
  • Communicate with you regarding your order, customer service, and marketing.
  • Improve and personalise the Site and our services.
  • Analyse usage patterns and monitor site performance.
  • Comply with legal and regulatory requirements.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations to you, such as processing your order.
  • Legitimate Interests: To improve our services and ensure the security of our Site.
  • Consent: Where required, such as for marketing communications.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We engage trusted third parties to perform certain services on our behalf, such as payment processing, shipping, and marketing. These parties are bound by confidentiality agreements and are not permitted to use your information for other purposes.

  • Legal Compliance: We may disclose your information to comply with legal requirements, court orders, or government regulations.

  • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Your Rights and Choices

As a data subject in the UK, you have certain rights under the General Data Protection Regulation (GDPR), including:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data in certain circumstances.
  • Right to Restriction: You can request restrictions on the processing of your data.
  • Right to Data Portability: You can request a copy of your data in a commonly used format.
  • Right to Object: You can object to certain processing activities, such as marketing.
  • Right to Withdraw Consent: If you have provided consent, you can withdraw it at any time.

To exercise your rights, please contact us at hello@abodeandco.uk.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or damage. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

8. International Data Transfers

If we transfer your personal data outside of the UK or the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms.

9. Children's Privacy

Our Site is not intended for use by children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us, and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the Site. Please review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: hello@abodeandco.uk
  • Address: 62 Down Road, Guildford, Surrey, GU1 2PZ